At ProCeilingTiles.com, we know that projects take a while, and sometimes plans change. That's why, in most cases, we give our customers a 90 day grace period to return products. The products must be unused/new and in their original boxes.
When returning products to ProCeilingTiles.com the customer is responsible for the shipping cost back to us, and the Actual Shipping cost that we incured while sending you the product. Your refund equation is: (Price for Product + Tax) - (Actual shipping cost) = Your Refund
Example: You paid a total of $100 for products from ProCeilingTiles.com. You had used a coupon for free shipping when placing your order. Since shipping isn't truly free for us, the original actual shipping amount is deducted from your refund. So, if actual shipping cost was $8.00 (hypothetical cost) and you returned all of the products, you'd receive a refund amount of $92.00. If you had paid any sales tax when placing your order (CA and KY residents only) that would also be refunded in full.
Custom products do not qualify for a refund if returned. Custom products include, but are not limited to, the Imagination Series, Leather & Wood Tiles, and Custom Tile categories. This does not apply if we are liable for error or damage on the product when the customer receives it.
When and how will a customer be refunded?
If products are returned within 90 days of the purchase, the customer's credit card will be refunded electronically. Customer who return products after 90 days will receive a refund check in the mail.
Packaging Items for their Return
Please be careful when packaging items for returns. You will be responsible for damage incured during shipping, so please package the items accordingly. Retain the paper work that the shipping company gives you, especially the tracking number. Remember, you will be responsible for the items until we receive them.
Filing A Return
To return any product(s) please call us at 1-855-376-5060. You may also get more details via email at email@example.com.
Items should be returned to the following address:
2510 Stanley Gault Parkway
Louisville, KY. 40223
What's My Shipping Cost?
Shipping is calculated as 6% of the subtotal of your order, with a minimum of $8.00. We are currently running a special promotion through March that provides free shipping on orders over $50 within the contiguous US. Enter coupon code FREESHIP50 during checkout and save!
Shipping outside Contiguous US
For orders shipped outside of the contiguous USA (Alaska, Hawaii, US territories and Canada), we will contact you with the shipping cost before we ship your order. Orders in these areas are not eligible for the FREESHIP50 promotion.
SAME DAY SHIPPING
ProCeilingTiles.com offers Same Day Shipping (SDS) on qualified in-stock products. With SDS, orders placed before 9:00AM PST (12:00PM EST) will be packed and shipped on the same day as the order! Now, customers can have orders filled faster than ever before.
What is the shipping method?
We use UPS Ground as our primary shipping method. Our warehouse is located in Kentucky, giving us a great location for reaching both coasts within one week. For faster service, please call us or start a LiveChat session with a helpful staff member.
When our actual shipping exceeds 15% above the amount quoted, we reserve the right to contact the customer prior to shipping the order to collect the actual shipping costs.